Independent External Reviewer (IER)

The IER is an independent non-member and non-College staff member appointed for the term of the RANZCOG Council, providing independent oversight of the College’s complaints and whistleblower processes.
Policies and ProceduresContact the IER

Meet our IER

Ms Candy Caballero was appointed as Independent External Reviewer on 11 May 2023.

Ms Caballero has worked for more than 20 years as a lawyer and public servant in trade and commercial law, contracts and procurement, administrative law and regulatory practices. Registered to practise law in California and Victoria, she is also a member of the Governance Institute of Australia and the Institute of Community Directors.

She has a particular interest in complaints handling and the identification and management of systemic risks and emerging issues through complaints data analysis. She has worked in the regulation of company directors, health professionals, hospitals and architects.

Responsibilities

  • Investigate and determine applications for review of complaints referred by the College or directly submitted to the IER, including bullying, discrimination and sexual harassment complaints;
  • Investigate and determine disclosures referred by the College or directly submitted to the IER under the Whistleblower Policy;
  • Liaise and provide instruction and guidance to disputing parties, including the complainant and the respondent in relation to the external review process;
  • Write clear and logical decisions setting out the basis for the decision, relevant findings of fact and the material on which those findings were based;
  • Work closely but independently with the College Chief Executive Officer (CEO) and governance staff working within the Office of the President and CEO to provide guidance on the independent external review processes;
  • Build and maintain collaborative working relationships with internal stakeholders and provide support relating to or arising out of the external review process;
  • Provide relevant process improvement recommendations to the Board on complaints and whistleblower processes;
  • Conduct a review of all the complaints and whistleblower disclosures and provide a report to the Board, annually or as requested;
  • Conduct a review of processes relating to reconsideration, review or appeal and provide a report to the Board, annually or as requested;
  • Act in accordance with the Code of Conduct;
  • Act in accordance with all relevant laws, regulations and policies governing complaints and whistleblower processes.

Feedback, Compliments and Complaints

If you are submitting a whistleblower disclosure, or you are a member of the College making a complaint, you can contact the IER by sending an email to ier@ranzcog.edu.au or complete the Feedback, Compliments and Complaints form.

Submit online

Policies and procedures

PolicyView
Appeals Procedures: Reconsideration, Review and Appeal of Decisions
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Bullying, Harassment and Discrimination Policy
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Complaints Policy
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Independent External Reviewer Policy
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Whistleblower Policy and Procedure
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Contact our IER

You can contact the IER by email: ier@ranzcog.edu.au or complete the Feedback, Compliments and Complaints form.

For any questions regarding relevant policies and processes, please contact the Governance team by email: governance@ranzcog.edu.au.